Your privacy matters to us.

Who we are

Shaping Our Futures Together (SHOFT) CIC is a UK-based organisation working to create inclusive, informed and empowered communities.

For questions about this Privacy Policy or about how we handle personal information, you can contact us using the details below.

Information we may collect

Depending on how you interact with SHOFT, we may collect information such as:

• Your name.
• Your email address.
• Your telephone number, where you choose to provide it.
• Information contained in messages, enquiries or other communications you send to us.
• Information you provide when expressing an interest in volunteering, partnership, support or other SHOFT activities.
• Technical information generated when you use our website, where applicable.

How we collect information

We may collect personal information directly from you when you:

• Complete a contact or enquiry form.
• Email or telephone us.
• Contact us about volunteering.
• Contact us about a project or partnership.
• Ask for support or information.
• Interact with our website or online services.

Why we use your information

We may use personal information to:

• Respond to enquiries and requests.
• Communicate with people who contact SHOFT.
• Manage volunteering enquiries.
• Discuss potential projects and partnerships.
• Provide information or support where appropriate.
• Maintain and improve our website and services.
• Meet applicable legal or regulatory obligations.

Our lawful basis

We will only process personal information where we have an appropriate lawful basis under applicable UK data protection law.

Depending on the circumstances, this may include processing that is necessary to respond to your request, comply with a legal obligation, perform an agreement or pursue legitimate interests where appropriate.

Where consent is required, we will seek it appropriately and explain what it covers.

Who we may share information with

We do not sell personal information.

We may share information where necessary and lawful with service providers or organisations that help us operate our website, communicate with people or deliver our activities.

Where we use third-party service providers, we expect appropriate safeguards to be in place for personal information they process on our behalf.

Website contact forms

Our website contact form is used to receive enquiries submitted by visitors.

Information submitted through the contact form may be processed by our form service provider in order to deliver the message to SHOFT.

Please avoid submitting information that is unnecessarily sensitive or confidential through the website contact form.

How we protect information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where needed to meet legal, accounting or reporting requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Your data protection rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including:

• The right to be informed about how your personal information is used.
• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing.
• The right to data portability where the legal requirements for that right apply.

These rights are not absolute and may depend on the particular circumstances and lawful basis for processing.

Children and young people

Where our activities involve children or young people, we will take appropriate steps to protect their personal information and privacy.

Where additional consent, safeguarding or information requirements apply, these will be addressed as appropriate to the activity.

International data transfers

Some of the service providers we use may process information outside the United Kingdom.

Where applicable, we will take appropriate steps to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.

Cookies

Our website may use cookies or similar technologies. Different cookies may serve different purposes, including essential website functionality or understanding how visitors use the website.

For more information about cookies and how they are used on this website, please see our Cookie Policy .

Third-party websites

Our website may contain links to external websites or services. These websites have their own privacy policies and practices.

We are not responsible for the privacy practices or content of third-party websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, services, technology or legal requirements.

The updated version will be published on this page with the relevant effective date.

Contact us about privacy

If you have a question about this Privacy Policy or would like to exercise a data protection right, please contact SHOFT.